As leaders, we need to be apologists in chief!
Don’t wait to be asked to apologise.
Make the apology unconditional- "I’m sorry" and not "I’m sorry, but….."
Don’t delay- apologise straight after the event.
Make your apology meaningful eg ‘I am sorry I rescheduled the staff meeting without consulting you. I will make sure I will not do it again."
Apologise once and leave it at that.
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